Support 2
After-Sales Service
Build a closed-loop after-sales system for cross-border orders to resolve the pain point of time difference in after-sales communication for overseas customers：
Timely Response
Dedicated staff provide one-on-one replies to inquiries from domestic and overseas customers within 24 hours to eliminate communication delays caused by time differences.
01
Compensation for Damaged Goods
Free re-delivery will be arranged after verification for outer package and product damage resulting from standard handling during logistics transit.
02
Order Error Handling
Unconditional rework, return or exchange will be provided if size, quantity or craftsmanship fails to comply with the contract, with all round-trip logistics fees borne by us.
03
Long-term Maintenance Guidance
Supply long-term maintenance documents covering daily anti-corrosion, dust prevention and water circuit cleaning of radiators.
04
24-hour one-on-one after-sales response. We take full responsibility for product quality errors and logistics damage, including free replacement and freight reimbursement. Long-term maintenance guidance is provided for all delivered orders.